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1209 MOUNTAIN ROAD PL NE STE N ALBUQUERQUE, NM 87110

sales@backrun.us

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AI Reception Inbound Calling that Answers, Qualifies, and Books

Always-on phone reception that speaks naturally, handles FAQs, qualifies callers, schedules appointments, and escalates to humans when needed.

Natural language IVR Calendar booking CRM sync Call recording & transcripts Human handoff
See Pricing
🤖📞
24/7
Availability
60–80%
FAQ deflection
~45s
Avg. handle time

Why Inbound AI Calling

Cut wait times, capture every lead, and reduce cost per call.

Instant Answer & Routing

Pick up on the first ring, identify intent, and route or resolve without queues. No more missed calls after hours.

Lead Qualification & Booking

Collect details, qualify prospects, and book on calendars with confirmation via SMS/email.

Compliance-aware

Consent prompts, opt-out capture, redaction of sensitive entities, and easy export for audits.

How It Works

Fast setup, measurable impact.

1
Design intents
Pick FAQs, qualification rules, and escalation targets.
2
Connect tools
Hook up calendars, CRM, helpdesk, or webhooks.
3
Test flows
Dry-run scripts, confirm tone, and safety checks.
4
Go live
Start answering in minutes; measure deflection & bookings.

Plans & Pricing — All Included

Transparent monthly pricing with pooled minutes and everything you need built in.

Starter
Best for pilots & solo teams
One-time setup
$129
Configuration & go-live
Monthly
$59
All included features
  • Included minutes: 400 / month
  • Numbers included: 1 local number
  • Natural language IVR + basic routing
  • Lead capture + calendar booking
  • Recording & searchable transcripts
  • Basic CRM sync (contacts + notes)
  • Business hours, holidays, voicemail
  • Essential analytics dashboard
  • Email/SMS confirmations to callers
Get Started
Growth
Most popular for SMBs
One-time setup
$199
Advanced routing & CRM
Monthly
$149
All included features
  • Included minutes: 2,000 / month
  • Numbers included: up to 3 numbers
  • Skill-based routing + warm transfer
  • Custom voice & brand prompts
  • Spam/robocall filtering
  • 2-way CRM sync with stages/tags
  • Knowledge base sync (FAQ files)
  • Event/webhook notifications
  • Expanded analytics & CSAT capture
Get Started
Scale
For multi-location teams
One-time setup
$349
Governance & data export
Monthly
$349
All included features
  • Included minutes: 6,000 / month
  • Numbers included: up to 10 numbers
  • High-availability & failover
  • Advanced compliance & consent flows
  • Data export to warehouse/BI
  • Custom integrations & sandbox
  • Role-based access & governance
  • Priority support & SLAs
  • QA prompts & safety guardrails
Get Started

Cut Cost & Save Time

A quick comparison to illustrate savings vs. a traditional front desk.

Traditional Reception

Coverage gaps (lunch, nights, weekends)
Fixed salary + benefits regardless of volume
Manual notes & inconsistent CRM updates

AI Reception

Answers 24/7 with consistent tone
Predictable monthly pricing
Automatic transcripts, summaries, and CRM sync

FAQ

Straight answers—no fluff.

Are minutes and AI features really included?+
Yes. Each plan includes pooled minutes, numbers, transcripts, booking, and CRM sync.
Do unused minutes roll over?+
Yes—unused minutes roll over for one month (e.g., unused May minutes roll into June).
Can we bring existing business numbers?+
In most regions, numbers can be provisioned or ported. We’ll confirm options during setup.
Is there a contract?+
Month-to-month by default. Annual billing available on request with additional savings.
What happens if calls spike one month?+
We’ll notify you and help right-size your plan so you stay predictable and within budget.
How fast can we go live?+
Starter: ~3–5 business days. Growth: ~5–8 days. Scale: ~1–2 weeks depending on approvals and integrations.